Selected client projects

Challenge

Claims moved between the insurer and an external network of assessors, trades and materials suppliers almost entirely by email and phone. Quotes were rekeyed by hand, approvals were chased one at a time, and nobody could see where a job sat without asking someone. Administration, not claim volume, was what limited how much work the team could carry.

What we built

• A single workflow covering the full claim lifecycle, from first notification through assessment, supplier allocation and materials ordering to settlement
• Two-way integrations with service and materials suppliers, so quotes, availability, orders and job status update in place rather than by email
• An AI layer that reads inbound email and documents, extracts the detail, files it against the right claim and drafts routine correspondence
• Exception routing that sends anything unusual to a person with the full claim context already attached

Outcome

The administrative work that used to fill most of the team's day is now carried by the system, with people reviewing exceptions instead of rekeying data. Claim status is visible end to end without anyone chasing it, and supplier ordering happens inside the same workflow as the claim it belongs to.

Challenge

The client ran several businesses at once, each with its own tools, calendars and task lists. Work arrived through whichever channel happened to be open, so the order of the day was set by whatever interrupted most recently rather than by what mattered most. Capturing a task meant stopping, deciding which system it belonged in, and typing it up.

What we built

• A voice-first assistant that captures work spoken in plain language, with no app to open and no form to fill in
• Recognition of which business and workstream each request belongs to, so items file themselves
• One prioritised flow that merges every business into a single queue, ranked by deadline, dependency and commercial weight
• A spoken rundown of the day covering what is due, what is blocked and what has moved

Outcome

One queue replaced several disconnected lists. Work is captured at the moment it comes up rather than remembered later, and priority is set by the business rather than by whichever channel was loudest.