How we handle your information

Who we are

BeOnline Limited is a New Zealand business providing business automation, digital transformation, AI solutions, web and app development, and IT consulting services.

For this Privacy Policy, “we”, “us” and “our” means BeOnline Limited.

Personal information we may collect

We collect personal information only where it is reasonably needed for our business activities, including when you contact us, submit a form, email us, book a consultation or work with us.

• Your name and contact details.
• Your business name, role and organisation details.
• Information you provide in website forms, emails, meetings or project discussions.
• Technical information about website use, such as device, browser, pages visited and approximate location, where analytics tools are used.
• Project, workflow, system or business information you provide so we can assess, scope or deliver services.

How we use personal information

We use personal information for clear business purposes connected to our services and communication with you.

• To respond to enquiries and consultation requests.
• To understand your business needs and provide relevant recommendations.
• To prepare proposals, estimates, project plans and service documentation.
• To deliver automation, digital, AI, web, app or IT consulting services.
• To manage client relationships, records, invoices and business administration.
• To improve our website, services, communications and business processes.
• To meet legal, tax, accounting, security and regulatory obligations.

When we may share information

We do not sell personal information. We may share information only where needed for legitimate business, service delivery or legal purposes.

• With trusted service providers such as website hosting, email, analytics, cloud, security, automation and business software providers.
• With professional advisers such as accountants, legal advisers or technical specialists where needed.
• With suppliers or implementation partners involved in delivering services to you.
• Where required or permitted by law.
• Where you authorise us to share it.

Storage, security and retention

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, modification or disclosure.

• We use business systems, email, cloud storage and hosting providers to store and manage information.
• We restrict access to information where practical.
• We keep information only for as long as it is needed for the purpose it was collected, unless we need to keep it for legal, tax, accounting or business record reasons.
• We may delete, de-identify or archive information when it is no longer needed.

Cookies, analytics and website data

Our website may use cookies or similar technologies to help the website work, understand visitor behaviour, improve performance and measure marketing activity.

Analytics tools may collect information such as pages visited, time on site, browser type, device type, traffic source and approximate location. This information is generally used in aggregated form.

You can manage or block cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

Your privacy rights

You can contact us to ask whether we hold personal information about you, request access to that information or ask us to correct it if it is wrong.

You can also contact us if you have a privacy question, concern or complaint. We will review your request and respond in line with New Zealand privacy requirements.

Contact us

For privacy questions, access requests or correction requests, contact BeOnline Limited: